At Nautilus Dive Center, we strive to provide safe, well-organized, and rewarding diving experiences for all our visitors. The following policies, terms, and conditions are intended to ensure the well-being of participants, the proper planning of activities, and compliance with international safety standards for recreational diving.
By booking any of our courses, dives, or aquatic activities, the participant agrees to the terms and conditions outlined below.
Bookings and Payment Methods
To ensure the availability of courses, dives, and activities, we recommend booking in advance.
Bookings can be made via:
- Cash payment.
- Bank transfer.
- Available electronic payment platforms.
- Payment methods enabled on our website.
Depending on the activity booked, a deposit or advance payment may be required to confirm participation.
A booking is considered confirmed only once the corresponding payment has been received and the required participant information has been provided.
Cancellations and Refunds
We understand that unexpected changes to travel plans or scheduled activities may arise.
Cancellations should be notified as far in advance as possible.
Refund requests will be evaluated based on:
The date of cancellation.
The type of activity booked.
Operational costs already incurred by the company.
Weather conditions or maritime circumstances that prevent the activity from being carried out safely.
Nautilus Dive Center reserves the right to reschedule activities when weather, maritime, or safety conditions require it.
In the event of a cancellation by the dive center due to unsafe conditions, we will offer rescheduling options or other solutions agreed upon with the client.
Medical Requirements for Diving
The safety of our participants is our top priority.
All students and divers must complete the medical forms required by the relevant certifying organizations before participating in any diving courses or activities.
Certain medical conditions may require written authorization from a healthcare professional before engaging in underwater activities.
Conditions that may require a medical evaluation include:
Respiratory issues.
Cardiovascular diseases.
Recent surgeries.
Pregnancy.
Neurological disorders.
Injuries that could affect safety during a dive.
It is the participant’s responsibility to provide accurate and complete medical information.
Participant Responsibilities
All participants must follow the instructions provided by Nautilus Dive Center instructors and guides before, during, and after the activities.
Participants agree to:
Adhere to established safety protocols.
Use the provided equipment correctly.
Disclose any relevant medical conditions.
Follow the procedures outlined by certified instructors.
Maintain responsible conduct toward the marine environment and other participants.
Nautilus Dive Center shall not be held liable for incidents resulting from a participant’s failure to follow safety instructions or their omission of relevant medical information.
Our goal is to ensure safe, educational, and memorable experiences for all ocean enthusiasts visiting Santa Marta, Taganga, and Tayrona National Natural Park.
